Our last blog article introduced you to Eric Delgado, the manager of the Quick Lane in Acton, owned and operated by Acton Ford. This article will take you more in depth into the business that is Quick Lane and what sets it apart from other local service and repair options.
On the corner, adjacent to the local Acton Ford, you will see a service garage, Quick Lane. It hasn’t been there long, about a couple of years. It seems to add just another option to the many choices of service and repair centers locally. Read on to learn what sets Quick Lane apart.
As a continuation to my interview with the manager, Eric Delgado also educated me on the many services and special perks of Quick Lane of Acton. I will start with a brief history of the Quick Lane brand. Recognizing the need for “while you wait” service,
Ford decided to expand into the world of general automotive service and repair for all makes and models. Thus, the Quick Lane brand was born. In 2001 there were just a handful Quick Lane centers. Today there are over 670 centers located throughout the United States. While Quick Lane is owned and operated by independent Ford Dealers, it is in no way limited to one make of vehicle. Servicing all makes and models of vehicles, foreign and domestic, Quick Lane is a desirable option for those that require ease, knowledgeable technicians, and a fair price for their automotive repair and maintenance needs. According to Quick Lane Manager, Eric Delgado, about 80% of the vehicles that he sees at the Quick Lane are non-ford vehicles, with Honda and Toyota being the most frequently serviced vehicles.
The Quick Lane of Acton has been in operation for the past two years. In this time, manager Eric Delgado says that they are beginning to see a lot of return customers and get great word of mouth from current customers that has resulted in many new clients as well. The staff would love Quick Lane to be the auto center for local families and their friends. It seems they are well on their way with the positive feedback from many.
Upon entering Quick Lane of Acton, you will find a bright, clean, and comfortable waiting area complete with a coffee bar, free wifi, and no appointment necessary! Along with these perks, a shuttle service is also offered if you must leave your car for an extended period of time. You will be dropped back off at home or work in the local area, and even picked back up when your car is ready. In the unlikely event that your vehicle must remain overnight, car rentals are offered through Quick Lane with Avis or Enterprise. They also provide a night time drop box for early drop off, complete with envelopes to leave a description of service needed, possible repair issues and your contact information. They will then contact you and go over your vehicle’s needs.
In the garage area you will find a clean, organized space with technicians trained in all makes and models of vehicles.
Many services are offered at Quick Lane:
Oil changes & wiper blades
While Quick Lane does not offer body work or a car wash, owners of most makes and models of vehicles will find the service they need. Offering price matching, even on internet pricing, Quick Lane will match the price on any tire in stock. They also have a fully stocked parts room with many common parts such as oil filters, break pads, batteries, just to name a few. This means most repairs and maintenance can be completed in the same day. Even if a part needs to be ordered, with connections to many local vendors, most part repairs can still be completed on the same day. On the rare occasion that your vehicle may need to be kept overnight, Quick Lane of Acton offers the option of a rental car.
While this all sounds great, let’s explore further what makes Quick Lane a top option for your automotive needs. While the staff does take part in ongoing training to keep up on new technologies, and up to date diagnostic software is used to diagnose and suggest service needed, they also offer excellent customer service. Not only are they friendly, but they also have a goal to educate the customer. Let’s say you are hearing a noise somewhere in your car that you want to get checked out. You take your car to Quick Lane and try to explain the problem. One of the specially trained technicians will offer to go for a ride with you in an attempt to duplicate the issue so they fully understand what you are experiencing. Many places will take your car, take down the issue, and stick it on the lift without actually exploring the issue first. Many of Quick Lane’s basic diagnostic services are complimentary, such as check engine light scans and battery tests. In certain cases when more in depth diagnostic exploration is necessary and might incur additional fees, the staff will discuss all diagnostics and repair issues with you before progressing.
Once the issue is discovered, the technicians at Quick Lane will not only explain what they have found, if at all possible, they will lead you into the garage area and show you what is going on with your vehicle while educating you on the various systems in your vehicle that are associated with the issue. You are also provided with a detailed, easy to read printout of the condition of your vehicle with the multi-point inspection that is done on all vehicles. What this means is that while you may bring in your vehicle for an oil change, they will also check out your tires, brake pads, filters, etc. This allows them to spot additional issues that you may not know about from just changing the oil. Even with this more in depth inspection, you will never feel pressured to make purchases or do repairs. But you will be offered an honest professional opinion, along with fair prices, to ensure the safety and best performance of your vehicle for your and your family. Quick Lane will also work with you to offer a competitive price on maintenance or repairs quoted from other automotive centers or dealerships.
In the even that your fees for repair or maintenance are more than you can comfortably fund at the time, Quick Lane offers financing for 6 to 12 months, interest free. This allows you to perform important upkeep on your vehicle without having to wait for more funding, or to tie up other credit cards you may use for everyday purchase.