Three good reasons why your business should allow free business calls

Unfortunately, many business owners believe that providing free business calls is just another unnecessary expense on their list, but they are wrong. In fact, hundreds of business, both small and large, can confirm that having free phone numbers for business phone lines provide a wide range of advantages. While we are talking about these telephone numbers it is good to mention that various prefixes are used for these numbers, but we can agree that 0800 phone numbers are used most frequently.

These phone numbers that allow free business calls which are also known as non-geographic numbers are not connected to a particular landline. In other words, they are portable and they can be redirected to nay line you want. If you choose a certain 0800 phone number, you can use it forever as long as you pay the bill. It’s good to know that you can rent such numbers too for a specific period of time. Now let’s check the reasons why your business needs to use such number and allow free business calls.

  1. Flexibility and portability

First and foremost, providing free phone calls through free phone numbers allows you to connect these numbers to your existing landline or mobile phone. In some cases, you can link it to international landlines too. Many business owners redirect their 0800 numbers to mobile phone numbers when they are not at work so customers can reach them at any time of the day. In case your company is relocating and you must use a different landline, you can easily point your 0800 number to the new landline and your clients won’t have to use a different number.

  1. Enhancing your business image

Many people believe that companies that provide free business phone calls are more professional than the others which ultimately mean that they have a better business image. In their mind, only successful, reputable ad profitable companies use phone numbers like this. This is a cost-affordable way to show your customers that you care.

  1. Marketing and advertising

Finally, another reason why free business calls are good for your business is that they can improve your marketing and advertising efforts. You can use the same number in all your advertising campaigns and they can also help you track marketing data from your marketing campaigns.

We hope that these facts will encourage you to provide free business calls for your customers.

The Internet-shop and the customer need the free number 0800

Today, the tendency to attract the clients using fee communication becomes especially popular. So, many companies (especially lately) and Internet-shops of different profiles install the number 0800,free for the customers, on their websites, thereby enabling many clients from different regions to make free calls to the Internet-shops of the other cities.
Where is the free number 0800 especially relevant?

The activation of number 0-800 will be especially relevant for the localities, remote from the major cities, but having the densely populated surroundings. So, the residents of villages, settlements and small towns are also the customer, often even less pretentious and more compromise, which makes them more interesting for the sellers. The number 0800 helps the client to get advice and make a necessary order without paying for the call.

In the suburbs, 30 and more km away from the cities, there is a shortage of large shops, where the customer can consult a wide range of goods, and choose the product, optimal in terms of price and quality, and, of course, buy it. It is more profitable for the customer to buy the goods in the Internet-shop for a number of reasons. However, it is more difficult, and often also very expensive, to reach them. That’s why the number 0800 will be a real panacea for the customers who wish to choose the product and Internet-shops wishing to sell their goods, as the call to the number 0800 is free from all the country’s numbers.
For whom is the number 0800 free?

But the call to the number 0800 is free only for the one side- the customer. But what about the Internet-shop? Does it assume all the costs? Pay more than 1 hryvnia for each minute of the conversation? If every 10 caller will become your client after making a purchase, and the consultation will last 5 minutes, then it will be necessary to pay extra money (apart from the advertisement and other costs) only for the sale, in order to ensure the quality of service to anyone who wants it. It turns out that the number 0800 is not so profitable, if a lot of calls come from the customers who buy the products with minimum marginality or income.
Connecting the number 0-800, you must keep in mind the cost of call forwarding to your mobile number, city phone number or directly to IP ATS.
We recommend you to create optimum conditions for the call processing, using the number 0800 and not paying for the minute of call forwarding. That could be achieved through the use of function “Call back”, realized by IP ATS.
“Call back” is the function of IP ATS, which allows calling the client back automatically in response to his/her call. The function “Call back” will be especially useful when connecting the free (paid for the company) phone numbers like 0800, 0 800, 0-800, 8800, 8-800, as “Call back” helps to connect with the client without answering his/her call, but calling him/her back instead.
What’s the use “Call back”?

The function “Call back” realizes the call back to the client to reduce the cost of conversation, as the receiving of incoming calls to the number 0800 is paid for the owner of the number.

Quick Lane

Our last blog article introduced you to Eric Delgado, the manager of the Quick Lane in Acton, owned and operated by Acton Ford. This article will take you more in depth into the business that is Quick Lane and what sets it apart from other local service and repair options.

On the corner, adjacent to the local Acton Ford, you will see a service garage, Quick Lane. It hasn’t been there long, about a couple of years. It seems to add just another option to the many choices of service and repair centers locally. Read on to learn what sets Quick Lane apart.

As a continuation to my interview with the manager, Eric Delgado also educated me on the many services and special perks of Quick Lane of Acton. I will start with a brief history of the Quick Lane brand. Recognizing the need for “while you wait” service,

Ford decided to expand into the world of general automotive service and repair for all makes and models. Thus, the Quick Lane brand was born. In 2001 there were just a handful Quick Lane centers. Today there are over 670 centers located throughout the United States. While Quick Lane is owned and operated by independent Ford Dealers, it is in no way limited to one make of vehicle. Servicing all makes and models of vehicles, foreign and domestic, Quick Lane is a desirable option for those that require ease, knowledgeable technicians, and a fair price for their automotive repair and maintenance needs. According to Quick Lane Manager, Eric Delgado, about 80% of the vehicles that he sees at the Quick Lane are non-ford vehicles, with Honda and Toyota being the most frequently serviced vehicles.

The Quick Lane of Acton has been in operation for the past two years. In this time, manager Eric Delgado says that they are beginning to see a lot of return customers and get great word of mouth from current customers that has resulted in many new clients as well. The staff would love Quick Lane to be the auto center for local families and their friends. It seems they are well on their way with the positive feedback from many.

Upon entering Quick Lane of Acton, you will find a bright, clean, and comfortable waiting area complete with a coffee bar, free wifi, and no appointment necessary! Along with these perks, a shuttle service is also offered if you must leave your car for an extended period of time. You will be dropped back off at home or work in the local area, and even picked back up when your car is ready. In the unlikely event that your vehicle must remain overnight, car rentals are offered through Quick Lane with Avis or Enterprise. They also provide a night time drop box for early drop off, complete with envelopes to leave a description of service needed, possible repair issues and your contact information. They will then contact you and go over your vehicle’s needs.

In the garage area you will find a clean, organized space with technicians trained in all makes and models of vehicles.

Many services are offered at Quick Lane:



Suspension service



Oil changes & wiper blades

Schedule maintenance

While Quick Lane does not offer body work or a car wash, owners of most makes and models of vehicles will find the service they need. Offering price matching, even on internet pricing, Quick Lane will match the price on any tire in stock. They also have a fully stocked parts room with many common parts such as oil filters, break pads, batteries, just to name a few. This means most repairs and maintenance can be completed in the same day. Even if a part needs to be ordered, with connections to many local vendors, most part repairs can still be completed on the same day. On the rare occasion that your vehicle may need to be kept overnight, Quick Lane of Acton offers the option of a rental car.

While this all sounds great, let’s explore further what makes Quick Lane a top option for your automotive needs. While the staff does take part in ongoing training to keep up on new technologies, and up to date diagnostic software is used to diagnose and suggest service needed, they also offer excellent customer service. Not only are they friendly, but they also have a goal to educate the customer. Let’s say you are hearing a noise somewhere in your car that you want to get checked out. You take your car to Quick Lane and try to explain the problem. One of the specially trained technicians will offer to go for a ride with you in an attempt to duplicate the issue so they fully understand what you are experiencing. Many places will take your car, take down the issue, and stick it on the lift without actually exploring the issue first. Many of Quick Lane’s basic diagnostic services are complimentary, such as check engine light scans and battery tests. In certain cases when more in depth diagnostic exploration is necessary and might incur additional fees, the staff will discuss all diagnostics and repair issues with you before progressing.

Once the issue is discovered, the technicians at Quick Lane will not only explain what they have found, if at all possible, they will lead you into the garage area and show you what is going on with your vehicle while educating you on the various systems in your vehicle that are associated with the issue. You are also provided with a detailed, easy to read printout of the condition of your vehicle with the multi-point inspection that is done on all vehicles. What this means is that while you may bring in your vehicle for an oil change, they will also check out your tires, brake pads, filters, etc. This allows them to spot additional issues that you may not know about from just changing the oil. Even with this more in depth inspection, you will never feel pressured to make purchases or do repairs. But you will be offered an honest professional opinion, along with fair prices, to ensure the safety and best performance of your vehicle for your and your family. Quick Lane will also work with you to offer a competitive price on maintenance or repairs quoted from other automotive centers or dealerships.

In the even that your fees for repair or maintenance are more than you can comfortably fund at the time, Quick Lane offers financing for 6 to 12 months, interest free. This allows you to perform important upkeep on your vehicle without having to wait for more funding, or to tie up other credit cards you may use for everyday purchase.

Call-center for your business

Phone calls are one of the main sales tool. It is very important to track the number of calls were made by you or your staff, their duration, frequency, and most importantly, performance.

All this information is mostly written in the Excel tables or notebooks, long and boring recorded in CRM, and often simply ignored.

But everything can be much easier and faster. Using the integration of IP telephony with the CRM (customer relationship management) no one of your contacts and calls will be lost again. Everything is integrated into the system in a beautiful, convenient and understandable manner.
What does the integration of IP telephony gives to your business?

Outgoing calls

possibility to call straight from the CRM system by finding the necessary customer in the list;
you are not tied to the phone and can call from any place that has an Internet connection;
the contact information of the customers are stored in a single system, and not in the separate files of each staff member. You’ll have no problems sharing the necessary contact with your colleague;
CRM has a flexible system of access rights. Limit an access to the contacts that you want to hide from the public eyes.

Incoming calls

You will always know who is calling you. In CRM, when you receive the incoming calls, you see the card of contracting partner and the call history, displaying the history of dialogs with your customer. For example, the unpaid bills or sent commercial offers.

Besides, if the specifics of your business involve only the incoming calls, you can use this service for free.

Additional opportunities

management of statuses straight from CRM;
call forwarding from CRM;
gathering of statistics on the incoming and outgoing calls of managers;
record of all calls and viewing the call history in CRM with the tapping of chosen calls;
fixation of missed calls;
calling the subscriber in one click;
IP telephony allows you to create the new contracting partner during the receiving of free phonecalls, if he/she is not recorded in database of CRM system;
IP telephony automatically creates the leads on the received calls, if this number is not in the base of CRM system.
And now, a little theory. We should not that there are 2 versions of PBX: office and cloud.

The office PBX is the machine, physically located in your office, which is your property.

The cloud PBX is the property of provider that you just rent.
So, we get the system of automated communications.
And as a result- no one customer is lost!

Northern Spain

These are some of the places I visited in Northern Spain, in the Summer of 2003.

San Sebastián was celebrating semana grande and hosting an international fireworks festival. San Sebastián has a wonderful air of slightly faded grandeur about it. The balconies over looking the plaza mayor have numbers on them from when they could be hired to watch bullfights in the square below. The fun fair on Monte Igueldo is wonderfully old-fashioned with its Montaña Suiza and the Río Misterioso. There are great, sweeping beaches and there are dozens of bars, many serving wonderful tapas in the old town or parte vieja.

Castro Urdiales seemed slightly run down on first arriving but definitely grew on us. Apart from being a busy fishing port, it also has an impressive group of monuments: the castle-lighthouse, church and roman bridge formed a terrific backdrop to another firework display.

Because of all the fiestas going on, finding accommodation was proving rather difficult, but after much telephoning we found a place in Torrelavega. It being an hostal, (‘Puerta del Sol’) it had no reception on the ground floor, but on reaching the second floor, we were admitted to an amazing apartment, full of heavy, old furniture, mirrors, and fancy lamps. Our room had windows on two sides with medieval music pouring in from the street outside. The town was also hosting a festival of music and dance, including a terrific group called Luétiga who were joined on stage by a choir of shepherds in their clogs, belting out a song in Cantabrian dialect. It rained while we were there but our kind hosts lent us an umbrella and when we left the next day, presented us with local biscuits and a box of chocolates! Torrelavega is a fairly unremarkable town, we were just lucky to hit it when there was plenty of interesting cultural stuff happening and to have chanced upon some wonderful accommodation.

We then had our first ever stay in a parador! It was at Cervera de Pisuerga in the Picos de Europa mountains. The room was enormous and there were magnificent views of the mountains on all sides. The local town had plenty of old buildings and arcaded streets and was pleasant to stroll around. We also went on a fairly gentle walk, but this made us feel quite justified in sitting around at the parador eating the superb regional dishes and admiring the terrific view from the terrace for three nights before heading off to our next destination.

This was Potes in the heart of the Picos de Europa. a busy road passes through the town, but there were plenty of charming cobbled streets and picturesque views and the surrounding scenery was magnificent, including the spectacular Hermida defile on our way to our next stop.

Santillana del Mar is a wonderful medieval town and World Heritage Site. It’s a very popular tourist detination, but largely unspoiled and practically traffic free and it felt absolutely magical to be sitting outside the church at dusk, listening to the choir practising and watching a bat flying around the square… I also couldn’t resist chatting to the proprietor of the milk-and-sponge-cake shop that features in the BBC España Viva video! The hotel we stayed in (‘Solar de Hidalgos’) was like a museum: full of statues and suits of armour.

Finally we stayed in San Vicente de la Barquera on the coast and visited the castle and church despite more rain. There was a barrage across the river mouth because of the oil spill the previous November and in fact, we had seen evidence of the spill on a beach near Santillana, many miles along from the actual incident.

I thoroughly recommend visiting Northern Spain: the towns were fascinating, picturesque, the scenery spectacular and you not only could practise your Spanish, you had to!